Reflective Diary Assignment Example | Topics and Well Written Essays - 1500 words

Reflective Diary - Assignment Example Day 1 Reflection DESCRIPTION What happened? I went to my work area as a customer service representative, where I realized that there was a direct association with resistance to change, specifically with my manager’s unwillingness to cooperate with the workers, even for smaller things, like changing a schedule. FEELINGS What were you thinking & feeling? This is aggravating when working and makes the job harder to complete. It reminds me of the square wheel demonstration where resistance from the manager creates frustrations and harder work for others involved. EVALUATION What was good & bad about the experience? BAD – The manager is inflexible and workers are unable to keep the needed pace because of what has happened, making both the employees and organization suffer. GOOD – I can recognize what the environment is and understand that there is a resistance to change from the manager. There is a direct recognition of Maslow’s matrix (Timm, 1993) with the man ager needing security of a job. ANALYSIS What sense can you make out of the situation? An organization can’t change unless the resistance from everyone stops. Top managers have to recognize the resistance and be pro-active in the change. CONCLUSION What else could you have done? The only thing employees can do is to try to initiate the change by stating the problem to managers. However, this requires a change in the organizational environment. ACTION PLAN If it arose again what would you do? I can respond by making a statement about the need to change. I can also consider talking to other managers about one or two situations that have arisen to grab their attention about the problem. Reflection Day 2 DESCRIPTION What happened? I have talked to other employees about changing managerial job descriptions. The conclusion which I have drawn comes from the horticultural application of the need to ‘make a change’ within the organization (Jenkins, 2006). FEELINGS What we re you thinking & feeling? Urgency first arises with the need to change the organization. This leads into pressure from the awareness of what might happen to my job if change doesn’t occur. I then feel a sense of urgency and begin to communicate with terms such as â€Å"We have to start making changes or the organization won’t grow.† EVALUATION What was good & bad about the experience? BAD – The feelings that arise from the need to change are never followed through. The same problems and sense of resistance within the organization continues to arise. GOOD –I can recognize the patterns that are dangerous to an organization, specifically which can help me in the future. ANALYSIS What sense can you make out of the situation? There is a strong difference between thinking about change and communicating with analysis, as opposed to actually going in and making the change. For the message to communicate to a team, each individual has to have the same resp onses and understanding. CONCLUSION What else could you have done? At this point, there isn’t anything that can be done to change the outcome of the work organization. ACTION PLAN If it arose again what would you do? If an action arose, I would be a part of the plan and make sure to help